How to Climb the IT Job Ladder: From Help Desk Support to Systems Engineer ClearanceJobs

Training the engineering team on new systems, protocols, and best practices. Developing and designing network architecture and computer systems infrastructure. Choose your next certification and download the exam objectives for free to get started. If you like to code, design and create, put that passion to use as a web administrator. Web administrators design, develop, maintain and troubleshoot websites.

  • At these meetings, people from across the affected teams analyze the problem to try to determine the root cause.
  • However, when you break into an entry-level role (whether it’s the helpdesk or something along the same lines), you need to figure out how to move up ASAP.
  • People struggle to move past their entry-level positions because they don’t have a good plan to do so.
  • CompTIA Linux+ validates the competencies required of an early-career IT pro supporting Linux systems.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

But nowadays, experience in an IT support role no longer means your only pathway is IT infrastructure. In fact, CompTIA research reveals interesting breaks from traditional career paths for workers after the help desk. Overall demand for information technology workers will continue to grow as companies increasingly rely on data and technology.

How To Avoid Getting Stuck At The Helpdesk Or In Any Entry Level Role

These could include internal systems, “crossover” technologies, or growth-oriented technologies. Will this require you to invest some personal time help desk engineer researching and getting your hands dirty with other technologies? Probably, but it will be worth it if it helps you land the job you want.

What is higher specialist or analyst?

An analyst can have a higher income potential than a specialist, depending on the specific job title. For instance, a data analyst for a large corporation may have a higher earning potential than a marketing specialist just entering their career.

Also, experience in mathematics, application development, and systems software is beneficial for a systems engineer. The precise role and accountability of a systems engineer may change from task to task based on the scope and complexity of the assignment and with different phases of the life cycle.

Troubleshooting, diagnosis, resolution & escalation

Data center technicians provide an array of technical support to an organization’s data center by ensuring the servers are running consistently and smoothly. While many existing roles are unfilled due to a lack of qualified candidates, there are also newly-created positions that have been developed to meet the needs of new and emerging technologies. Working at the help desk is a great way to begin a career in cybersecurity. For one, the help desk gives you the opportunity to work with end users.

Is PMO a stressful job?

Not surprisingly, project management can be incredibly stressful. We're responsible for delivery on time, on budget and scope but often have to deal with limited or poorly equipped resources, unrealistic client expectations and a to-do list that could easily reach the moon and back.

There are certain skills that many desktop systems engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and problem-solving skills. Out of all the resumes we looked through, 10.6% of help desk engineers listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well. Apple Certified Systems Administrator certification is aimed at “the help desk professional, technical coordinator, or power user who manages networks or provides technical support for Mac users”.

Helpdesk Tech now calls himself Systems Engineer.

For larger projects, there may be more than one systems engineer, and for smaller projects, occasionally the project manager may be responsible for systems engineering tasks. However, the systems engineering functions should be completed as outlined by the business needs and adhere to stakeholder requirements.

  • An expanding but functional level of networking knowledge expected.
  • This may involve gathering user opinions before, during and after the development of their new software or system integration process.
  • Additional pay could include cash bonus, commission, tips, and profit sharing.
  • Systems engineers focus more on the integration of hardware and software components.
  • It clearly defines the role and responsibilities of the position to an employee.
  • That includes troubleshooting hardware and software problems, answering inquiries and documenting results.

Instead, a systems engineer has a deeper understanding of hardware, networks and other components of technology systems as a whole. Hard skills that systems engineers may have include risk mitigation, security protocols, project management and cost-benefit analysis. These include interpersonal and problem-solving skills and knowledge of Windows operating systems and word processing software, computer hardware, and networking. In 2018, computer support specialists in general made a median annual salary of $53,470 per year, according to U.S. You may find that experience in other jobs will help you become a help desk engineer. In fact, many help desk engineer jobs require experience in a role such as technical support specialist.

Type of end users

CompTIA Linux+ validates your Linux skills so employers know you have the skills to make the most out of their data science tools. The CompTIA Cybersecurity Career Pathway can take you in many different directions. Adding CompTIA Cybersecurity Analyst (CySA+) or CompTIA PenTest+ will take your career to the next level. After you decide which certification is right for you, head on over to the CompTIA Store to select a training product or bundle to help you study. Bundles always include a free retake voucher just in case you need a second chance. Like in any field, there teams of IT pros will work together on projects. For those to go smoothly, someone needs to take charge and oversee the project.

can a help desk analyst become a systems engineer

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S. Don’t think that you have to be “climbing the ladder.” You don’t… it doesn’t equate to success or happiness. In fact, “climbing the ladder” could frustrate you and create unnecessary anxiety.

Join an online IT community and leverage it

This is also a job where you might have some down time, which if utilized productively can prove to be a great time to study for certifications or read up on what you don’t quite understand. This is exactly what I did 20 years ago, and it helped me get to the next step.

can a help desk analyst become a systems engineer

Usually, VARs advise customers on which service provider and type of connectivity to use for their specific needs. Within two years you should expect to go from helpdesk to desktop support and from desktop support to junior administration. This is something anyone can easily do if they know what to focus on. Sure, it’s great if you’re just starting out and need to get some experience but, expecting to have a lucrative and fulfilling career in it is delusional.

Eric Bloom, the executive director of the IT Management and Leadership Institute and a former CIO, writes in CIO that communication is key to IT’s efficiency, effectiveness, and value. The median salary for computer support specialists, the Bureau of Labor Statistics says, is around $52,000. Education requirements vary, but the job requires deep computer knowledge and good technical and interpersonal skills. SAIC® is a premier Fortune 500® technology integrator driving our nation’s technology transformation.

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